Average Reviews:
(More customer reviews)This vacuum is powerful and cleans well, but it makes an obnoxious, deafeningly loud ratcheting noise on virtually any carpeted surface. The user's manual notes this as a potential problem: "Loud 'ratcheting' noise coming from cleaner head when vacuuming." The remedy for this, according to the manual, is to clean all obstructions from the brushbar (hair and fibers often become wrapped around the bar). Although I clean the brushbar on my DC 14 regularly, and replace the soleplate as described in the manual, the ratcheting noise continues. My carpets are firmly attached to my floors, and they have no loose fibers. This vacuum has made this noise since the day I bought it. And when I say noisy, I mean extremely loud and grating. I have to wear ear-protecting headphones or earplugs when I vacuum. The sound is so grating that my wife leaves the house when the vacuum is in use. So unless you're deaf, I wouldn't recommend this vacuum cleaner.
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